Delivery & Returns

When you send an order to us through this website for any of our products, your order represents an offer to us to purchase those products selected. We shall not be obliged to accept your order until your credit or debit card is debited or other payment method is cleared; and an email is sent to you confirming the order and stating that we have accepted the order to the e-mail address you supplied to us.

Prices & Payment

All prices and charges on this website are shown in UK £ and include VAT (20%). For customers outside the UK and the EU, the VAT charge will be deducted during check-out. Prices do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. We accept payment by Visa, MasterCard and PayPal. We do not accept cash, cheques or gift vouchers as payment. Although we try to ensure all prices displayed on this website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel that portion of your order that reflected the incorrect price.

Availability

This website features products that have been carefully selected for online shopping. All items are subject to availability. If items that you order are out of stock, or subject to a delay, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable.

Deliveries

All deliveries are sent from our trading office in London tracked and ‘signed for’ service for your security and convenience. In the unlikely scenario that your selection is temporarily out of stock, then the item could be despatched from our warehouse in Europe. Charges to the UK mainland are £7 for delivery next working day by 4pm (provided your order has been made prior to 4pm. Charges for the Scottish Highlands, Scottish Isles and other UK isles and N Ireland please add £10 per consignment. (Channel Islands please add £15). Charges to Europe are £15 and £20 for the US (delivery time 3-7 working days). Any overseas deliveries may be subject to customs delays. Please note that you are responsible for any import duties and clearance fees (where applicable). We regret to inform you that we are unable to deliver to P.O. Boxes.

Workshops and courses cancellations

When booking for courses + workshops, please note that we can only provide a full refund (less a 10% admin fee) for cancellations made more than 28 days before the start date. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we will refund the fee (less a 20% admin fee). If a course or workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of days to get the most out of the programme.

Returns

Should you wish to cancel, or return your order, please contact Born to Walk Customer Service at: info@borntowalk.com (Mon-Fri 8am-6pm). You have 28 days from the date of delivery to return unworn and unused products in their original packaging. Before sending any items back please contact Customer Service in order to obtain a Return Authorisation number which you should retain for your records.

When shipping a return, please use registered post, or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery or damage of returned goods. For hygiene purposes, we also cannot accept returned earrings. The address for returns is: Born to Walk, 112-114 Gloucester Ave, London, NW1 8HX. Kindly include a short explanatory note in your parcel. In an unlikely event of your item arriving not as described or damaged please contact us immediately, and no later than a week from the day of arrival of your item on info@borntowalk.com or at 123456789 (Mon-Fri 8am-6pm) – we will be happy to assist. We are usually able to dispatch a replacement item the same or next day we receive the original item back. Regrettably we are unable to accept any returns for items on sale, or if the above date has passed.

If you are not completely happy with your purchase we will refund the full amount (excluding admin, shipping and bank charges) upon receiving the return of an unwanted item. Please allow 2 months for the credit to appear on your statement.

All return shipping charges are the customer’s responsibility and cannot be refunded. Shipping insurance is recommended but not required. Any return without prior authorization or the provided return authorization number clearly marked on the outside of each package will be refused and returned to the sender. For additional inquiries, please contact us on info@borntowalk.com